How We Could Have Saved the Client Over €1,000 – But They Still Chose Otherwise

At Chemets, we are most fulfilled by projects where technology is not just a tool—it tells a story. One such project was our collaboration on the sculpture for the Rado Smerdu Award—the highest national award for achievements in the field of nature conservation.

The Inquiry

We received a request from a long-term client who needed a quote for a larger batch of 3D printed parts.

The requirement was clear: printing in PA2200 (PA12) using SLS technology.

After reviewing the files, our team noticed something important — the parts’ geometry and volume made HSS (High Speed Sintering) a much better fit.

So, we prepared two offers: one for SLS and one for HSS. 

VIDEO: https://www.youtube.com/watch?v=dfBtbIF8uCI 

The Recommendation

We recommended the HSS technology — and for good reason:

  • It’s faster and more efficient for larger batches
  • The printer has a larger build volume, meaning fewer print jobs
  • The total production cost was over €1,000 lower than with SLS
  • The part quality was practically identical

From a technical and cost perspective, it was a clear choice.

The Decision

And yet — despite our long-standing partnership and transparent explanation — the client decided to go with the more expensive option.

Why?
Because HSS is still a less familiar technology, and in manufacturing, trust often outweighs innovation.

It wasn’t about quality or price — it was about comfort and familiarity.

2 voxeljet HSS large parts

What This Tells Us

At Chemets, we don’t just manufacture parts — we provide guidance.
Our goal is to help clients understand the full range of possibilities before making a decision.

Every project is unique. But one thing remains the same: we stand by our clients even when they choose a different path. Because in the end, trust isn’t built overnight — it’s earned through consistency, expertise, and results.

3 voxeljet hss small parts

See it. Test it. Prove it.

Experience the precision and performance of High Speed Sintering (HSS) – with a free benchmark part.

👉 Fill out the form on our partner Voxeljet’s website and request your test part here:
https://www.get.voxeljet.com/benchmark-hss 

Or come visit us at Chemets, see the parts in person, touch them, and feel the difference yourself.

We’ll be happy to take the time to talk.

A conversation costs nothing — but a wrong decision can cost a lot.

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